Vivid Innovations LLC respects your privacy and is committed to protecting your personal information. We collect and use data responsibly, in accordance with applicable laws, to provide you with the best possible shopping experience whether you are a business buyer or an individual customer.

What Information We Collect We may collect the following types of information:

  • Personal and business details you provide when creating an account, placing an order, or contacting us (e.g., name, company name, email address, shipping/billing address, and phone number).
  • Payment information (handled securely by our trusted payment processors — we do not store full card details).
  • Order history and preferences to better serve your business or personal needs.
  • Technical data such as IP address, browser type, device information, and site usage (collected automatically via cookies and similar technologies).

How We Use Your Information We use your information to:

  • Process and fulfill your orders, including shipping and payment handling.
  • Communicate with you about your orders, account updates, wholesale offers, and support requests.
  • Improve our products, services, and website experience.
  • Prevent fraud and ensure the security of our platform.
  • Comply with legal obligations.

We do not sell, rent, or trade your personal or business data to third parties for marketing purposes.

Who We Share Your Information With We share your data only when necessary and with trusted partners who are bound by strict confidentiality agreements:

  • Payment processors and financial institutions for secure transactions.
  • Shipping carriers and logistics providers for order delivery.
  • Service providers (e.g., hosting, analytics, email services) who assist in operating our website.
  • Legal authorities if required by law.

All third parties are required to use your information only for the specific purposes we provide it and to maintain its security.

Cookies & Tracking Technologies We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can manage or disable cookies through your browser settings at any time.

Your Rights & Choices You have the right to:

  • Access, update, or delete your personal information.
  • Opt out of marketing communications (unsubscribe links are included in every email).
  • Request restriction or object to certain processing of your data.

To exercise these rights, please contact us at timothyK@vividinnovations.biz. We will respond within a reasonable timeframe, typically within 30 days.

Data Security We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

International Transfers If you are located outside the United States, your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for such transfers.

Children’s Privacy Our services are not directed to children under 13. We do not knowingly collect data from children. If we become aware that we have collected such data, we will delete it promptly.

Changes to This Policy We may update this Privacy Policy from time to time. The updated version will be posted here with a revised “Last updated” date.

Last updated: May 16, 2026